SHIPPING
All orders are distributed with Correos.
Orders received after 13.30 leave the next day.
Orders placed from Saturday to Sunday and / or holidays will be sent on Mondays.
We only ship weekdays.
A tracking number will be sent to you once the shipment has been made.

We are not responsible for any importation, customs or taxes for international orders.

If you have any questions you can contact 696204852 or send an email to info@candelajoies.com
Free Shipping for orders over 99.00 without VAT

DELIVERY TIMES

Peninsula: From 24 to 72 working hours.
“No Peninsula”: 72 to 5 business days.
International: 7 working days.
SHIPPING RATES

The price of transport is € 6 on peninsula shipments, € 15 Canary Islands, Ceuta, Melilla and Balearic Islands * and € 25 countries of the European Union. Check the rate personally for other international shipments

* Shipments to Ceuta, Baleares, Canarias, Melilla and Gibraltar; Possible customs charges are not included in our rates and will be billed separately.

ORDERS WITHIN THE EUROPEAN UNION

All orders issued in European Union countries are shipped in accordance with the international trade rule known as DDP (“Delivery Duty Paid”), which requires that all taxes be included in the final price. Deliveries to Switzerland: The price of all items includes sales tax (Value Added Tax – VAT) as well as tariffs and processing costs. In case of return, the fees and processing costs will not be refunded.

CHANGES, RETURNS AND CANCELLATIONS
If you are not satisfied or satisfied with your purchase you can return it within 14 calendar days from the day you receive the products.

Write us an email to info@candelajoies.com with the reason for the change. Please, we need to know your order number and the items you want to return.
Include in your shipment its original packaging and send it to: Mailbox 43 urb. Vallserena, San Pere de Vilamajor 08458 Barcelona
Once we receive the item (s), we will process it within 1-2 business days.
CANDELAJOIES.COM will proceed to make the refund within 14 calendar days from the date on which we are informed of the decision to return the purchase and will do so using the same payment method used by the customer for the initial transaction.
ATTENTION: Changes or returns of pending are not allowed for health and hygiene reasons. Nor do we accept returns of items in our category of OUTLET or OFFERS.

At the moment we can only make changes in Spain. If you are wrong about ring size, we offer a free service to make a change. Write us to info@candelajoies.com and we will give you the instructions to follow to proceed to the change of size.

If the item you received is defective, please contact us and include the following information:

Your order number
The SKU number of the item and name
Description of the defective item
Photographic evidence
To proceed with an exchange or refund, all items must be in perfect condition, otherwise, CANDELAJOIES.COM will not accept the exchange or return.

Returns must be sent to our office, under the responsibility and costs of the buyer. The customer must ensure that the package arrives at our office without suffering any damage or loss and in any case it may take more than 14 calendar days from the receipt of the goods.

In these cases, CANDELAJOIES.COM will reimburse the customer for all payments received, excluding shipping costs. It must also be the customer that assumes the direct cost of returning the product.

The currency that appears in CANDELAJOIES.COM is in EURO.
The bank that has issued your credit card determines the exact exchange rate that the customer must pay.

CANDELAJOIES.COM reserves the right to withhold the refund until the product has been received.

CANDELAJOIES.COM – Mailbox 43 urb. Vallserena, San Pere de Vilamajor 08458 Barcelona. NIF: 49361510Z

As proof of your return, we recommend that you always keep the courier receipt as proof of delivery of your package.

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