These conditions of use (the “Conditions of Use”) regulate the access and use of the website hosted under the domain name https://www.candelajoies.com (the “Website”) and under any of the subdomains or web pages dependent on it, as well as the content and services that the owner of the Website makes available to its users (the “Users”) and establish together with the Privacy and Cookies Policy, regarding the management of character data of the Users, the terms and conditions by which the Website is governed.
These Terms of Use make up the entire contract through which the purchase conditions of the products made available to Users by CANDELA JOIES on the Website (the “Products”) are regulated.
Access to the Website or its use by the User, as well as the purchase of any Product, necessarily implies, and without reservation, knowledge and acceptance of these Conditions of Use, therefore, it is recommended that the User read them carefully each time you want to buy a Product.
How to buy Products
To order Products, the User must follow the purchase procedure established on the Website, read and accept these Terms of Use and select “Finish and Pay” (the “Order”). Next, CANDELA JOIES will send an email to the User confirming that the Order has been accepted (the “Order Confirmation”). The contract between the User and CANDELA JOIES will be finally formalized once CANDELA JOIES has sent the User the Confirmation of the purchase. Only those Products indicated in the Order will be the object of the contract.
Product Availability
All Orders are subject to availability of Products. In the event that, once the Shipping Confirmation has been sent, CANDELA JOIES could not have the requested Product for any reason, it will contact the User as soon as possible informing them of this fact. In such case, CANDELA JOIES may:
Offer the User, without price increase, a product with characteristics and specifications similar to the one initially requested, as long as these are in accordance with the User’s needs.
Offer the User to cancel the requested Order by reimbursing the amount paid for it, within 14 business days.
Refusal to process an Order
Although CANDELA JOIES will do its best to always process all Orders, there may be exceptional circumstances that force it to reject the processing of any Order after having sent the Order Confirmation, for which CANDELA JOIES reserves the right to do so at any time, at its sole discretion.
CANDELA JOIES reserves the right to withdraw any Product from the Website at any time and to remove or modify any material or content thereof, not being responsible to the User or to any third party for the fact of withdrawing any Product from the Website, regardless of whether said Product has been sold or not, to remove or modify any material or content of the Website.
Product Warranty
All the Products contained in the Website are original from CANDELA JOIES. All of them have a 3-month guarantee from the date of delivery of the order.
It will be understood that the Products are in accordance with the Conditions of Use provided that they meet all the requirements expressed below:
They conform to the description made by CANDELA JOIES and possess the qualities of the Product that CANDELA JOIES has presented to the User in the form of a sample or model.
They are suitable for the uses that are ordinarily destined for the Products of the same type.
They are suitable for any special use required by the User when they have informed CANDELA JOIES, provided that CANDELA JOIES has admitted that the product is suitable for said use.
Present the usual quality and features of a product of the same type that the User can expect, taking into account the nature of the Product.
In the event that it is proven that the Product does not meet the established specifications, CANDELA JOIES will proceed, when appropriate, to repair, replace, reduce the price or terminate the contract, such procedures being free for the User.
CANDELA JOIES is not responsible for damage to the Products that may result from their misuse, as well as for acts or omissions of the User that do not comply with the specifications of each Product or for damages caused by third parties who are not linked to CANDELA JOIES.
CANDELA JOIES takes the greatest care in the presentation and description of the Products. However, the photographs of the Products are presented for illustrative purposes. Pair To know the precise characteristics of each Product, you must check the corresponding descriptive data that accompanies each Product.
Product Delivery
Once the Shipping Confirmation has been sent, the Products will be delivered to the address indicated by the User when placing the Order within an approximate period of between one and two (1-2) business days from the day of purchase to Spain and 2-4 business days outside of Spain.
CANDELA JOIES does not assume any responsibility when the delivery of the Product does not take place as a result of the data provided by the User being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the shipping company, assigned for that purpose. , such as the absence of the User or the retention of the Product in Customs.
Delivery times are approximate, although CANDELA JOIES tries to adjust to them.
Shipping costs
Shipping costs include transportation. The recipient will be responsible for all import expenses and taxes generated at the customs office of destination, whether the merchandise is delivered or not.
We will try to send the order in the shortest possible time, but the recipient must take into account the provisions of the country of destination for the importation of the requested items, since CANDELA JOIES has no responsibility for them. Neither will CANDELA JOIES be attributable to the effects produced by strikes, armed conflicts or other circumstances beyond its control.
CANDELA JOIES will not be responsible for delays in customs clearance or if the local authorities decide to confiscate any element contained in a shipment.
Price and payment of the Products
The prices applicable to each Product will be those published on the Website on the date on which the User places the Order. Although CANDELA JOIES tries to ensure that all prices on the Website are correct, errors may occur. In the event that CANDELA JOIES discovers an error in the price of any of the Products that a User has requested, it will inform you as soon as possible and give you the option of reconfirming the Order at the correct price or canceling it. If CANDELA JOIES is unable to contact the User, the Order will be considered canceled and the User will be fully reimbursed for the amounts paid.
CANDELA JOIES will not be obliged to supply the User with any Product at the incorrect lower price (even if the Shipping Confirmation has been sent) if the error in the price is obvious and unequivocal and could have been reasonably recognized by the User as an incorrect price. .
Prices may change at any time. However, the possible changes will not affect the Products with respect to which CANDELA JOIES has already sent the Shipping Confirmation.
Way to pay
The User may make the payment by Visa, Visa Electron, Mastercard, American Express credit or debit cards. To minimize the risk of unauthorized access, the User’s credit card data will be encrypted. Whether the payment method is made by credit or debit card or through PayPal, the charge will be made at the time that CANDELA JOIES sends the Confirmation of the order to the User.
Value Added Tax (VAT)
The applicable VAT rate will be the one legally in force at all times depending on the specific product in question.
Right of withdrawal
In accordance with the applicable regulations, in the event that the User is contracting as a consumer, he may withdraw from the contract (except in the cases established by law) and freely return or exchange the Products delivered at any time within a period of 30 days. natural from the date of delivery of the same (the “Withdrawal Period”).
See changes and returns tab for more information.
Users agree to use the Website in accordance with the law, morality, generally accepted good customs and current public order. Users are obliged to refrain from using the Website for illicit purposes or effects, contrary to what is established in these Conditions of Use, harmful to the rights and interests of CANDELA JOIES or third parties or that in any way may damage, or deteriorate the image or reputation of CANDELA JOIES or prevent the normal use or enjoyment of the products and services offered by CANDELA JOIES on the Website.
All the information contained in the Website, including its graphic design and source code, are protected by copyright and other rights contained in Royal Legislative Decree 1/1996, of April 12, which approves the Consolidated Text of the Intellectual Property Law, and the st of rules that regulate Intellectual Property.
These rights belong exclusively to CANDELA JOIES, therefore, any act of reproduction, distribution, transformation or public communication, as well as any type of assignment, of all or part of the content of the Website, and in general any act of exploitation of all or part of the contents (images, texts, design, indexes, forms, etc.), as well as of the databases and the software necessary for the visualization or operation of the same and of any object that according to the current legislation is protected by the rules of intellectual property.
Users may not under any circumstances exploit or use commercially, directly or indirectly, in whole or in part, any of the contents that make up the Website without the prior written authorization of CANDELA JOIES.
Authorization for the use of any content on the Website can be requested from the email address info@aleyole.com. What is established in the previous paragraphs will not imply in any case the assumption of responsibility by CANDELA JOIES on the content, nor may it generate the right to compensation for Users or third parties.
Trademarks, trade names, store signs, denominations, logos, slogans or any type of distinctive sign shown on the Website and belonging to CANDELA JOIES, and very specifically, the name “CANDELA JOIES”, may not be used without prior authorization. and in writing from CANDELA JOIES.
The links contained in the Website, referring to advertising or other types of content, and whose ownership or responsibility corresponds to third parties other than CANDELA JOIES, are not the responsibility of CANDELA JOIES, who in no case is obliged to control or approve the services , contents, data, files, products and any kind of material existing on the website or websites of third parties. Therefore, CANDELA JOIES will not be responsible, under any circumstances, for the legality of the contents of said page(s), being the exclusive responsibility of the third party everything that concerns the content of that link, especially respect for the law, moral , good customs and public order. The existence of links does not imply a relationship of any kind between CANDELA JOIES and the owner of the web page on which it is established.
CANDELA JOIES is exonerated from any responsibility related to:
The operation of the Website, including causes of force majeure, or any others beyond the control of CANDELA JOIES that is not fully operational, or eventually lacks the minimum functionality to manage the relevant service.
The possible errors or security deficiencies that could be produced by the use, by the Users, of a browser of an outdated or insecure version, as well as by the activation of the password storage devices or identification codes of the registered User. in the browser or for damages, errors or inaccuracies that may arise from its malfunction.
For direct or indirect damages that could be caused by the information that is transmitted or communicated on the Website or in its electronic communications, including without limitation technical or human errors in the published data.
Damages, including but not limited to: direct or indirect, incidental or consequential damages, losses or expenses, arising in connection with this Website or its use or inability to use by any party, or in connection with with any performance failure, error, omission, interruption, defect, delay in operation or transmission, computer virus or system or line failure.
The User will be liable for damages of any nature due to illegal or fraudulent acts, as well as those damages or losses that CANDELA JOIES or its Users may suffer as a consequence, directly or indirectly, of the breach by the User of these Conditions of Use, reserving CANDELA JOIES those actions to which it was entitled before the relevant judicial or police authorities.
Although it uses its best efforts, CANDELA JOIES cannot guarantee Users continuous and uninterrupted access and use of its Website.
CANDELA JOIES has the right to review and modify these Terms of Use at any time. The User will be subject to them at the time they are accepted, unless by law or decision of government agencies CANDELA JOIES must make changes retroactively. , in which case the possible changes will also affect the Orders that the User had previously requested.
The applicable regulations require that part of the information or communications that CANDELA JOIES sends to the User be in writing. By accepting these Conditions of Use, the User accepts that most of the communications with CANDELA JOIES are electronic. CANDELA JOIES will contact the User via email or posting notices on the Website. The User agrees to use this electronic means of communication and acknowledges that all notifications, information and other communications that CANDELA JOIES sends electronically comply with the legal requirements of being in writing.
For any query or incident related to the Orders, the User must contact CANDELA JOIES by sending an email to the following address: info@candelajoies.com
The operation and use of the Website and these Terms of Use are governed by Spanish law. To the extent permitted by law, CANDELA JOIES and the User, expressly waiving any other jurisdiction that may apply, agree to submit to the jurisdiction of the Courts and Tribunals of Barcelona (Spain).